Content, interaction, communityâ€”that’s what your social media profile is all about. It’s a message that seems to have hit most brands, and organisations right down to the smallest. But from what I’m seeing a lot of at the moment, there are a lot of people finding it hard to think about what to do once they get there.
There’s an episode of the Simpsons (Season Two, Episode 22), stay with me, where Mr Burns would like to be nice to Homerâ€”but he knows nothing about him (nor really cares) so falls on the most bland of engagement:
“Hey there Mr….d’uh….Brown Shoes! How ’bout that local sports team eh?”
(Oddly for a great Simpson’s quote the video doesn’t seem to be on YouTube anywhere, but there is an audio clip here.)
Does that remind you of anything? Here’s a collection of Tweets reminding me of it that I collected on Friday:
It’s not exclusive to Twitter, nor the Royal Wedding: check out any number of Facebook fan pages or any social platform on a Friday lunchtime to see loads of “Hey guys, what are you doing this weekend. Let us know!” type-posts. They’re a close cousin of the way blogs starting up will often end their debut post with a plaintive cry of “what would you like to see?”
It is no doubt amusing to watch them all come in (and to watch the meme or cliche spread), but there’s something deeper I thinkâ€”and some lessons to learn.
I think it sometimes happens because people are following what the mainstream media started to do a few years ago (‘have your say’). “Let us know!” became their coda to all stories, because they were getting to grips with the idea that people could converse and create en masse without their involvement. They were trying to channel this new thing called UCG through them so they could continue to act as gatekeepers, or perhaps they were genuinely excited by all of those pictures of snow. The TV programmes and the newspapers (and to an extent their associated online spaces) were offering an audience, much like Tony Hart in his gallery, and still doâ€”hence the potential motivation for sharing your content through them.
Most brand social web channels don’t have such a huge audience, or if they have a big one it’s often very tightly around a subjectâ€”big wide and generic questions aren’t going to engage that audience. Your dry cleaners, or a skincare brand, aren’t the first place you think of to tell your plans for a Bank Holiday.
Possibly it also comes from a desire to “get into the conversation”, to make a brand seem like it’s one of your mates. Might work, if you’re trying to create a very small community round your social web spaceâ€”if you’re usually about answering questions and sending out news, isn’t it a little odd? What are your other followers going to do with the information if you get it and and then you spread it?
Most of all, people probably do it because they see others doing the same. That’s one way to learn, but you need to think more deeply about whether any techniques apply to your situationâ€”what they might achieve and how they might look. In essence if you’re attempting to engage around your brand then things closely related, or of direct relevance are going to hold more weight.
As a bonus here’s Mr Burn’s classic funk track ‘Look at all those idiots‘, including wailing guitar from Waylon Smithers. What’s your favourite Simpsons as metaphor for social web engagement story? Let us know!