Jo, Development Editor of the Birmingham Post, talks to Richard who "regularly comments on The Birmingham Post blogs under the pseudonym “Clifford” and, it is fair to say, has developed quite a bit of a reputation as a curmudgeon. But, despite his criticisms of The Post, he has stuck with us even when we didn’t quite get things right."

He gives a good example of what it takes to keep people coming back to blogs [link]

One response

  1. Had an interesting discussion on Monday in the journalism class with Sarah Hartley from Manchester Evening News about trolls.

    She highlighted the fact that you shouldn’t just ignore them and some times they might have a legitimate reason for complaining. She gave the example of person submitting a genuine complaint, which if not dealt with professionally, could turn that person into a troll.

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