Boring post this, it’s just for Google to in case any other people are looking to see what’s happened.
I popped and got an iPhone 4 the other day, it’s nice (and it won’t cost me much once I recycle the old 3G – and the battery was dying).
I decided to stay with O2, I’ve not had problems with them and changing providers is fraught with hassle. The guys in the shop made it quite easy — except that I’ve discovered that the salesman lied to me to sell an insurance policy. This is a proper O2 shop (the receipt says Telefonica O2 UK Ltd and everything).
The salesman told me that insurance was compulsory on iPhone4 upgrades. That sounded fishy and I said I did not want it, only to be told a that it was free for 14 days and that I could cancel without being charged. I asked how, just to confirm, and they said by phone.
Then received my bill via email this am and that charged me for insurance at £15. The customer service rep on the telephone has refunded that and cancelled the insurance — confirming that there’s no such thing as compulsory insurance. But as it is credited in the next month’s bill, how many £15s are O2 receiving and getting interest on for one month? How many people don’t check or cancel. How much commission is the liar (fraudster?) making.