Boring post this, it’s just for Google to in case any other people are looking to see what’s happened.

I popped and got an iPhone 4 the other day, it’s nice (and it won’t cost me much once I recycle the old 3G – and the battery was dying).

I decided to stay with O2, I’ve not had problems with them and changing providers is fraught with hassle. The guys in the shop made it quite easy — except that I’ve discovered that the salesman lied to me to sell an insurance policy. This is a proper O2 shop (the receipt says Telefonica O2 UK Ltd and everything).

The salesman told me that insurance was compulsory on iPhone4 upgrades. That sounded fishy and I said I did not want it, only to be told a that it was free for 14 days and that I could cancel without being charged. I asked how, just to confirm, and they said by phone.

Then received my bill via email this am and that charged me for insurance at £15. The customer service rep on the telephone has refunded that and cancelled the insurance — confirming that there’s no such thing as compulsory insurance. But as it is credited in the next month’s bill,  how many £15s are O2 receiving and getting interest on for one month? How many people don’t check or cancel. How much commission is the liar (fraudster?) making.

Watch yourselves.

12 thoughts on “O2 New Street Birmingham Insurance Rip-Off

  1. Same thing happend to me, the store is a joke and they said i could not get the insurance with my bank when i could,rnFor such a big store i wonder if the company knows what is going on!!!!

  2. Same thing happend to me, the store is a joke and they said i could not get the insurance with my bank when i could,rnFor such a big store i wonder if the company knows what is going on!!!!

  3. Same thing happend to me, the store is a joke and they said i could not get the insurance with my bank when i could,rnFor such a big store i wonder if the company knows what is going on!!!!

  4. Same thing happend to me, the store is a joke and they said i could not get the insurance with my bank when i could,rnFor such a big store i wonder if the company knows what is going on!!!!

  5. Same thing happend to me, the store is a joke and they said i could not get the insurance with my bank when i could,rnFor such a big store i wonder if the company knows what is going on!!!!

  6. Same thing happend to me, the store is a joke and they said i could not get the insurance with my bank when i could,rnFor such a big store i wonder if the company knows what is going on!!!!

  7. Same thing happend to me, the store is a joke and they said i could not get the insurance with my bank when i could,rnFor such a big store i wonder if the company knows what is going on!!!!

  8. Head office were quite helpful when I complained via the website u2014 gave mernu00a320 off next bill.rnrnI’d think only a change in the UK’s corporate culture to properrnresponsibility rather than sales-driven bonuses would stop these sort ofrnthings happening.

  9. Head office were quite helpful when I complained via the website u2014 gave mernu00a320 off next bill.rnrnI’d think only a change in the UK’s corporate culture to properrnresponsibility rather than sales-driven bonuses would stop these sort ofrnthings happening.

  10. Head office were quite helpful when I complained via the website u2014 gave mernu00a320 off next bill.rnrnI’d think only a change in the UK’s corporate culture to properrnresponsibility rather than sales-driven bonuses would stop these sort ofrnthings happening.

  11. Head office were quite helpful when I complained via the website u2014 gave mernu00a320 off next bill.rnrnI’d think only a change in the UK’s corporate culture to properrnresponsibility rather than sales-driven bonuses would stop these sort ofrnthings happening.

  12. Head office were quite helpful when I complained via the website u2014 gave mernu00a320 off next bill.rnrnI’d think only a change in the UK’s corporate culture to properrnresponsibility rather than sales-driven bonuses would stop these sort ofrnthings happening.

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