Tag Archives: support

31Jul/08

Dave Gorman has tech support woes

31 July 2008found stuffBritish Telecom, BT, Dave Gorman, supportJon Bounds

Googlewacker and America crosser Dave Gorman has being trying to sort his broadband out this week — he’s written up two accounts of his dealings with BT tech support: I kept hearingRead More…

08May/08

Can you Get Satisfaction from your local Council?

8 May 2008future web, good practice, social mediabirmingham, birmingham city council, birminghamuk, customer, customer service, get satisfaction, social web, support, web 2.0Jon Bounds

I’ve been quietly impressed with Get Satisfaction, which is sort of best described as a “social customer service” site. Twitter and some other big-name players on the internet use it for theirRead More…