Social web & social media, consultancy, training and advice from a flâneur of the internets. Blogger, writer, broadcaster and runner of Birmingham: It's Not Shit. I also do the odd bit of art.
October 21st, 2010

Engaging Visitors Through Social Media – Notes

If you’ve attended the Engaging Visitors Through Social Media session I was a part of at Hello Business, then here are some notes and links. If you didn’t, you may still find them interesting if a little random.
Engaging Visitors Through Social Media by jonbounds

An extended version of the Internet culture part of the talk:

Interweb memes and contribution to community from bounder on Vimeo.

Bounded groups, and Clay Shirky.

Flowtown’s visualisations:

Facebook Statistics

The US Airforce comment response policy

Consumers trust recommendations from known people most

Rats at KFC

Sentiment Analysis

Twitter can predict the stock market.

Birmingham, B13, Digbeth.

Professor David Bailey blog for the Birmingham Post

And from the “inspiration” section:

Intermezzo vs Royal Opera House

Blogger living in the museum

Skittles, innovative campaign

Roger Smith Hotel

Facebook Add ROI from New York Theatre Network

October 19th, 2010

Sentiment Analysis of the X-Factor

As promised, I turned my Twitter sentiment analysis tool on the big TV/social web phenomenon that is the X-Factor. I started the script running at around 6:30pm and off again at 10:30pm — but the really interesting bit is during the show itself (thankfully watching the results stream in meant I didn’t have to watch the show itself).

It ran every minute and looked at the most recent 1,000 tweets tagged #xfactor.

emThe real reason for using the X-Factor is that I was aware just how violently the emotions can swing on Twitter when watching—and also it is a very defined timeline of events. The Valence (the happy-sad ratio, red line) had greater peaks and troughs in short times than any sentiment graphing project I’ve tried before.

The differences are far more prominent in the graph than any trends over the whole two and a half hours. Arousal (awake-ness, for want of a better word) was relatively constant, as was dominance (the feeling of control), although both jump up and down (within boundaries) along with Valence.

And who was ever-so unpopular around 8:50pm? This chap:

Next, I think I’ll try Question Time.

by Jon Bounds | Posted in my projects | Tags: , , ,
October 7th, 2010

Sentiment Analysis and Twitter ‘wormals’

I’ve tried two experiments with the “is Birmingham happy” algorithm in the last few days, as they’re not based on place it makes more sense to use the popular term ‘sentiment analysis’ to refer to what it’s doing in this instance. As they were both reasonably short uses it was posible to update the reading often (and use a smaller number of tweets as the sample, giving more variation in the average scores) and give the sentiment graphs a live ‘wormal’ feeling, watching the ratings change over time.

First was on the Personal Democracy Forum EU conference in Barcelona, for the length of the two-day conference I monitored the hashtag #pdfeu every five minutes:

(click image for larger view)

The highest rating was 64.4% (at 12:45pm on Tuesday), the lowest 49.6% (Monday at 12:14pm during a short power failure). What was interesting to me was that the “arousal” rating seemed to work well as it stayed pretty steady during the power failure  (or even leaped up a little) even as the happiness of the hashtag users  dived. Post-lunch conference lulls and periods of excitement (the big spikes in day two, at least, corresponded with much applause) were mapped quite accurately.

The overall average was 57.29%. If you would like to explore or graph the data yourself, you can see in all in a Google Spreadsheet here.

Secondly I tried a much shorter and more mainstream application, David Cameron’s speech to the Conservative Party Conference:

cpchappyThe emotion tracking tool graphed here ran every 10 seconds during David Cameron’s speech to the CPC and analysed the last 100 tweets with the hashtag #cpc10 and the word “tories”. I chose two versions as I wasn’t sure that non-Conservative supporters would use the ‘official’ hashtag, I theorised that they would be likely to use the word ‘tories’. As it turned out I think that while there was a more even spread of pro and anti political types using the hashtag than I expected, but the ‘tories’ Tweeters were definitely more hostile. (See the data.) There was greater movement across the graph than on any other test I’ve run.

Conclusions? None so far, other than that I think this might be a very useful tool, and that more interesting data is created the more Tweets you have and the more you can afford (server-wise) to poll for results. I’m itching to try it on another big live event with conflicting opinions, that might mean training it on a reality TV event. Roll on the X-Factor.

October 2nd, 2010

Engaging Visitors Through Social Media

Here are the pertiant bits of the flyer for a short course myself and Chris Unitt have devised and will be delivering as part of Birmingham’s Hello Business event. It’s aimed at those running communications for visitor attractions (museums, theatres, even theme parks) and will be focused on strategies to attract and retain customers.

If that sounds like something that would be of use to you email events@businesslinkwm.co.uk.

by Jon Bounds | Posted in Conferences & Talks, social media work | Tags:
October 2nd, 2010

Personal Democracy Forum EU

I’m just about to head off to the Personal Democracy Forum in Barcelona, it’s a two-day conference on the future of democracy and technology and has got some great speakers lined up. I’m there as part of the Civico team who are live-streaming and doing a bit of reporting — you’ll be able to follow the streams here from 9am on Monday.

by Jon Bounds | Posted in Conferences & Talks | Tags: , ,













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